Voice AI often misses the mark when it guesses wrong or mishears info, leading...

https://bizzmarkblog.com/my-callers-claim-another-agent-promised-a-discount-how-should-the-bot-respond/

Voice AI often misses the mark when it guesses wrong or mishears info, leading to frustrating errors. A simple fix? Use readbacks for order IDs to let customers confirm details aloud before moving on