Voice AI can deliver wrong answers when it misunderstands speech or pulls...

https://www.save-bookmarks.win/voice-ai-can-get-it-wrong-when-it-guesses-or-jumps-ahead-without

Voice AI can deliver wrong answers when it misunderstands speech or pulls incorrect data. One practical way to catch errors is using a readback system—having the AI repeat order IDs back to the caller for confirmation