Start by listening without rushing to fix things, then ask what kind of help...

https://zoom-wiki.win/index.php/What_Does_%E2%80%9CRight_Level_of_Care%E2%80%9D_Mean_After_a_Clinical_Assessment%3F

Start by listening without rushing to fix things, then ask what kind of help would feel useful. You might say, “Would it help if I sat with you while you make that call?” Offer one practical step, like helping find an appointment or sharing a meal