Voice AI can give wrong answers when it mishears or guesses intent incorrectly....
https://www.livebinders.com/b/3725759?tabid=a8b4b8e4-a66a-f3ce-78bd-f7c94a82461b
Voice AI can give wrong answers when it mishears or guesses intent incorrectly. A simple way to catch these errors early is using readback controls—like having the system repeat back your order ID to confirm it matches what’s in the database