Listen without rushing to fix things, ask what would help, and offer a...

https://nova-wiki.win/index.php/Partial_Hospitalization_vs._Intensive_Outpatient:_What_Is_the_Difference%3F

Listen without rushing to fix things, ask what would help, and offer a practical step, like going with them to an appointment. Try: “I care about you. Want me to sit with you while we plan?” Keep clear boundaries