AI voice agents are changing phone support by reducing end-to-end latency,...
https://echo-wiki.win/index.php/Containment_Rate_Feels_Like_a_Vanity_Metric_-_What_Should_I_Track_Instead%3F
AI voice agents are changing phone support by reducing end-to-end latency, making conversations feel quicker and smoother. Features like barge-in let customers speak anytime without waiting, speeding up interactions