After testing over a dozen AI customer service platforms for high-volume teams,...

https://oliviasinsightfulthoughts.novacrestiq.com/posts/which-platforms-support-email-and-voice-from-the-same-ai-layer

After testing over a dozen AI customer service platforms for high-volume teams, I’ve seen automation hit 70% in just one week. But here’s the catch: most AI tools excel at assisting agents with tasks, not fully resolving complex issues alone