After testing AI customer service platforms for years, I’ve seen tools that...

https://zandersexcellentblog.quillnesty.com/posts/how-do-you-test-if-an-ai-agent-can-actually-execute-refunds-end-to-end

After testing AI customer service platforms for years, I’ve seen tools that help agents assist customers instead of fully resolving issues—and that shift matters. Some systems hit 70% automation in a week, cutting repeat contacts dramatically