03 Didnt realise how much a formal

https://privatebin.net/?86e956d181a6cace#BHrMincRyScfKKcZPQCESv7aw8KJe7C4hmjKwFEF2Usp

Didn't realise how much a formal letter actually changes things until I saw it happen with a stubborn client. Night and day compared to my own reminder emails